We want to get an idea about the shipping carriers that you are using and your experiences with them. This is a quick poll that we hope will paint a small picture of carrier usage and reliability. Please take a few minutes and answer the below questions. [poll id="2"] [poll id="3"] [poll id="4"] [poll id="5"] [poll id="6"]

Many Shipsurance customers forget that they must report their insured shipments in order to be covered unless they are on  a flat rate program. Every month, roughly five to ten times per month, we receive the following question: Question: Can I File a Claim on a Package I Did Not Insure With You? Answer: Unfortunately, no. If the shipment was not declared and reported for coverage with Shipsurance, it is not covered. Perhaps the shipment [...]

Our first article in the TLF series, we want to discuss a question that was recently asked by one of our mail & parcel center customers. The question will be paraphrased as it came in via telephone. Question: I have a customer that wants to ship a safe. We cannot open it, and they are not sure what is in it, but they want to insure it for $75,000.00 because there might be jewelry in [...]

Being in the shipping insurance business, we have become well versed in the questions that might be asked. We pretty much have an answer to everything, and if we don’t , we find it for you. We are here to answer your questions regarding packaging, shipping, coverage details, carrier requirements, and anything that has to do with shipping insurance and your business. However, sometimes we get some questions that make us do a double take. [...]

As per the UPS website, the following days are included in their holiday schedule: In the United States, UPS observes the following holidays: Memorial Day – May 25, 2009* Independence Day – July 4, 2009* Labor Day – September 7, 2009* Thanksgiving Day – November 26, 2009* Day after Thanksgiving – November 27, 2009** Christmas Day – December 25, 2009* New Year’s Eve – December 31, 2009** New Year’s Day – January 1, 2010* In [...]

As per the FedEx website, the following days are included in their holiday schedule: Memorial Day 5/25 Closed Closed Closed1 Closed Independence Day 7/3 Open Closed Open Closed 7/4 Closed Closed Closed Closed Labor Day 9/7 Closed Closed Closed1 Closed Thanksgiving 11/26 Closed Closed Closed Closed 11/27 Open Open Open Open Christmas and New Year’s holiday schedules will be announced later in 2009. More details here.

As per the United States States Postal service website, the following days are postal holidays: Thursday, January 1 – New Year’s Day Monday, January 19 – Martin Luther King Jr’s Birthday Monday, February 16 – Washington’s Birthday (President’s Day) Monday, May 25 – Memorial Day Saturday, July 4 – Independence Day Monday, September 7 – Labor Day Monday, October 12 – Columbus Day Wednesday, November 11 – Veterans Day Thursday, November 26 – Thanksgiving Day [...]

We understand the importance of great customer service. The need to satisfy your customers is often your number one priority. But when is bending over backwards a potential negative? If you are insuring your shipments with Shipsurance, or even with the carrier, do not have your customer ship damaged items back to you until a claim is complete. This can lead to further damage or potential loss in transit back to you. Here are a [...]

Did you know that FedEx and UPS are not required to get a signature to deliver a package unless you pay them to do so? This is a common misconception about the large courier services. Unless you request and pay for a signature service, all that your driver is required to do is deliver the package. By deliver, this can mean leave it at your front door, front gate, or other area deemed by the [...]

UPDATED: Let us know what you think about the virtual spokesperson. Good idea? Bad idea? Please add your comments to this blog. Sometimes it is tough to convey your products or services. For Shipsurance, we are often misinterpreted as being another shipping carrier. This is the #1 confusion about our service. We are constantly asked “Do we have to ship with you to insure with you?” The answer is NO! We only offer the insurance [...]