Shipsurance Blog Mon, 15 Oct 2018 20:53:17 +0000 en-US hourly 1 7836021 eReport One Mon, 15 Oct 2018 20:53:17 +0000 We are proud to announce the wide availability of our “eReport One” reporting software solution. eReport One allows Shipsurance customers to easily insure their shipments send from FedEx ©Ship Manager©, UPS© WorldShip©,©, and Dazzle©.

Windows© users can insure their shipments with little setup time and zero overhead. All you need is a direct Shipsurance account. More details can be found here:

Benefits include:

  • “Hands Free” reporting of your insured shipments.
  • Electronically transmits insured shipments to Shipsurance.
  • Ability to create manual paper and export reports for internal record keeping.
  • Insured shipments are listed in real time via the Shipsurance Management Center website.
  • Pick and choose the specific shipments that you want to cover.
  • Connects to Dazzle©, FedEx© Ship Manager©,©, and UPS© Worldship©
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eReport Online Fri, 05 Oct 2018 20:40:32 +0000 eBay© and Etsy© sellers have enjoyed insuring their shipments with us at a discount for over 15 years. We have always offered custom solutions that allowed these users to insure their shipments with us with little to no overhead from their daily workflow. Whether it was integrating with their shipping system of choice or using our eReport Software, there is always a way to insure shipments with us.

We are proud to offer a new solution to our eReport suite of reporting tools: eReport Online. eReport Online is a web-based (SAAS) solution that allows Shipsurance customers to insure their shipments by using an integration with the eBay© and Etsy© API’s. eReport Online pulls in all orders and allows users to insure them one-by-one or in bulk using “Automatic Insurance Rules”. Rules can be setup to automatically insure all shipments over a certain value or shipped via a certain carrier. It truly is a hands off approach to protecting your shipments.

All direct Shipsurance customers have access to eReport Online but it is best served for users who sell on eBay© and Etsy©. It also allows for the manual entry of shipments that were sold outside of those two platforms, so individual orders can be added, as well.

eReport Online can be found by visiting

Benefits include:

  • Downloads all items from your eBay© and Etsy©
  • Electronically report shipment information to Shipsurance for coverage.
  • Automate insuring your shipments.
  • Keep all completed transaction information in one place.
  • Record keeping depot of all insured shipments and premiums due.
  • Pick and choose the specific shipments that you want to cover.
  • Web-based so there is nothing to install.

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When you ship, use plain boxes Mon, 31 Jul 2017 17:34:54 +0000 It seems easy enough to get a package from A to B. Place the items in a box, pack it well, label it, and send it on it’s way. Most of the time that is all that is needed for reasonably safe transit. Things come up, which is why you have shipping insurance, but how can you lower the chance of an incidence? After all, the goal is to get the item delivered to your recipient, not to have them disappointed at a damaged or lost item and have to file a claim.

A simple way to lower losses, and a requirement of our coverage, is to ship items in non-descript boxes. This includes manufacturers packaging and packaging that alludes to the contents. Some examples are boxes with the manufacturers logo on it, or a photo of the contents on the packaging, or the name of the item (or items) in the box. The carrier branded boxes are just fine to use as they do not give away what is in the package.

Why do we require this and why is this good practice even if you do not insure your shipments? It is a risk management technique that helps alleviate lost and damaged packages.


  • Anyone who is handling a non-descript package does not know what the package contains. It has less of a change to “grow legs” and walk away.
  • After a package is delivered, any innocent onlooker will not know the contents and be tempted to make it their own.


  • Some brands breed negative consumer reactions. Branded packaging can be treated differently (read: rougher) while in transit or after delivery.
  • Certain manufacturer packaging is meant for palletized transit, only. They are constructed in a way to be banded to a pallet, often with other similar items banded together. They are not meant for small parcel transit.
  • Many times items are damaged after initially being sent from the factory they were manufactured in. How can it be determined that damage did not occur before you shipped it to your recipient? If the item was removed for repackaging, this damage would have been caught before shipping to your recipient.

The best solution is to re-box items that are in descriptive packaging. This way it is just another package flowing through a sea of other similar packaging. Another solution is to place a manufacturer box inside of another non-descript box or to cover all marking with opaque packing tape.

We understand that it is difficult for some items to be repackaged, such as larger appliances, motors, speakers, and other items. If you have this type of shipment and would like to insure it with us, make sure to call us for written approval. If we cannot cover it, we will refer you to the carrier to purchase their declared value coverage on that specific shipment. As an insurance company, this is one of the risk management techniques we require to help packages get from A to B at a higher frequency.

Please visit for additional tips.

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Happy Holidays! Wed, 21 Dec 2016 17:53:11 +0000 All of us at Shipsurance are Wishing You a Safe and Happy Holiday Season

Happy Holidays

Our office will be closed Monday, December 26th for the holidays. We will re-open on Tuesday, December 27th at 7:30 AM PST.

We will also be closing our office on Monday, January 2nd and re-opening on Tuesday, January 3rd, 2017 at 7:30 AM PST.

Have a safe holiday season and a great New Year! Claims processing will be delayed during the holidays.

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2016 President’s Day Holiday Hours Mon, 08 Feb 2016 21:55:25 +0000 Our offices will close on Monday, February 15th in observance of President’s Day.
We will re-open our office on Tuesday, February 16th at 7:30 AM PST.

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Happy Holidays from Shipsurance Mon, 14 Dec 2015 13:00:43 +0000 All of us at Shipsurance are Wishing You a Safe and Happy Holiday Season

Happy Holidays


Our office will be closed Thursday, December 24th and Friday, December 25th for the holidays. We will re-open on Monday, December 28th at 7:30 AM PST.

We will also be closing our office on Thursday, December 31st and re-opening on Monday, January 4th, 2016 at 7:30 AM PST.

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Thanksgiving 2015 Holiday Hours Tue, 24 Nov 2015 10:00:48 +0000 Thanksgiving


Our office will close at 12:00PM PST on Wednesday, November 25th
and will re-open on Monday, November 30th at 7:30AM PST
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Happy Halloween 2015! Fri, 30 Oct 2015 20:45:03 +0000 Halloween 2015

The Shipsurance Team wishes you and yours a safe and fun Halloween!

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Shipping to Brazil? CPF – What You Need to Know Thu, 18 Jun 2015 15:47:00 +0000 brazilShipping to Brazil? You need to know about a new customs regulation.

Beginning this summer, all packages must be clearly labeled with the recipient’s name, address, and Cadastro de Pessoas Fisicas (or, for short, CPF) – their tax ID number.  Without a CPF on the label, packages will be delayed in customs and could be returned to sender with a service charge levied.

Many eCommerce merchants are not yet collecting CPF numbers at the time of purchase, and this creates headaches for everyone involved in getting the package delivered – especially the customer.


Source: Global Data Consortium

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Don’t ship that damaged package back! Wed, 21 Jan 2015 18:03:40 +0000 Public Service AnnouncementAs an eCommerce seller, the inevitable happens: You ship a product to a customer and it arrives damaged. That is one of the reasons you insure your shipments with Shipsurance. However, what does your customer do with the damaged item and packaging? In the past, if you declared a value with the shipping carrier, you may call them and ask them to pick up the package and return it to you.
THIS IS NOT A GOOD THING! It may be convenient for your customer, but the following can occur:

  • The customer repacks the item poorly and a small dent or broken part becomes a total loss during the return trip to you.
  • The customer repacks the item exactly as they received it, but the shipping carrier damages it more during the return trip to you.
  • The package is lost on it’s way back to you. If the return shipment is not insured, there is no coverage.
  • You initially sent a “widget” to your customer and they returned a “gadget”.

We have seen all of these occur many times in the past. When you insure your shipments with us, you are receiving our expedited coverage and low rates because as an eCommerce shipper you are the pack & ship experts we are covering. We are not covering your buyers. We expect you to professionally prepare, package, and ship items to your buyers. We do not expect your buyers to do the same in return.

So what should you do if you insure a package with us and it gets damaged in transit? Hopefully your buyer reaches out to you and alerts you to the damage. Request that they provide photos of the item and packaging so you can assist them. Since most of the world now has camera phones, it can take them less than 5 minutes to send you the proof of damage. If you insured the shipments with us, we will let you know you if anything else is necessary, such as a repair estimate.

As with anything, communication with your buyer is the key. If you keep them in the loop as to what is needed the entire transaction can be completed quickly and efficiently. Most of the time, the entire damage claim process can be completed in less than a day.

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