We understand the importance of great customer service. The need to satisfy your customers is often your number one priority. But when is bending over backwards a potential negative? If you are insuring your shipments with Shipsurance, or even with the carrier, do not have your customer ship damaged items back to you until a [...]
Did you know that FedEx and UPS are not required to get a signature to deliver a package unless you pay them to do so? This is a common misconception about the large courier services. Unless you request and pay for a signature service, all that your driver is required to do is deliver the [...]
UPDATED: Let us know what you think about the virtual spokesperson. Good idea? Bad idea? Please add your comments to this blog. Sometimes it is tough to convey your products or services. For Shipsurance, we are often misinterpreted as being another shipping carrier. This is the #1 confusion about our service. We are constantly asked [...]
A Simple Explanation of Shipping Insurance and the Benefits of Using Shipsurance At the simplest, shipping insurance protects the shipper from loss, damage, or shortage to packages or freight while in transit. It is a form of ocean marine insurance and is the best way to protect your valuable items while in the care of [...]
Track Your Packages This may seem rather obvious but make sure to track your shipments. If your package is due to arrive within 2 days and is late, make sure to contact the carriers. The faster you act the faster the carriers can react and find the parcel.
Double Boxing. More Than Strength Protection Most people double box items due to the increased stability and extra strength of additional packaging. This is the main reason for double boxing and saves thousands of packages every day from certain destruction. Another reason for double boxing that gets overlooked is to prevent the contents of packages [...]
Labeling Tips for Risk Management
Insurance Reporting Made Easy eReport Software Allows for Hands-Free Reporting Saving money on insurance is one thing, but if the overhead involved with saving money outweighs the savings, what is the point? We understand that. That is why we have developed our eReport suite of software for users of WorldShip, Shipmanager, Endicia Dazzle, Stamps.com, and [...]
Change the ship-to address to disguise the contents of your shipments.